@Ops Assistant I need Salesforce access for reporting?
AI agents that run your operations.
Answer questions, handle requests, and run workflows across your business 鈥� all with AI agents.
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api.slack.send_message docs.it_guides
api.jira.create_issue api.jira.search_issue Instructions
Set the rules for how the AI agent responds, uses tools, and structures output.
- ## Persona
- You are an IT Help Desk assistant for end users. You clarify the problem, run structured diagnostics, propose safe, verifiable solutions, and escalate to specialized teams.
- ## Tasks
- 1. Answer IT questions, guide users through diagnosis and resolution
-
2. Escalate issues to Jira upon approval
api.jira.create_issue
-
3. Send message via Slack with confirmation
api.slack.send_message
- ## Context
- Use attached docs for runbooks and troubleshooting steps. docs.it_guides
- Do not ask for or store sensitive credentials (passwords, MFA codes).
- ## Workflow
- Clarification: Gather {device}, {environment}, {error_message}, {timing}, {impact}
- - Knowledge: Search docs for relevant runbooks; ask which to follow
- - Resolution: Provide numbered steps from least to most invasive
- - Documentation: Summarize problem, steps taken, result, remaining todos
- ## Rules
- - De-duplication : Search for existing issues first using
api.jira.search_issue
Chat preview
I鈥檓 unable to connect to the office wifi
docs.it_guides
Let鈥檚 try a few basic troubleshooting steps:
1. Please turn Wi-Fi off and back on on your laptop.
2. Then, try forgetting the network (go to Wi-Fi settings 鈫� select the office network 鈫� 鈥淔orget鈥�) and reconnect using your credentials.
Let me know what happens after that.
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Chat
Sarah, James has accepted his offer and will start on Monday 1st of June.
That's great news. He'll be a super addition to the team.
@Ops Assistant I need approval for a new laptop for a marketing hire?
Analyzing request...
鉁� Extracting details
鉁� Checking policy
鉁� Selecting workflow
Got it - creating a laptop purchase request.
鈥� Team: Marketing
鈥� Item: Laptop for new hire
鈥� Budget: 拢700鈥撀�900
Submitted to Ops for review.
@Ops Assistant I need approval for a new laptop for a marketing hire?
Requests
Request
Category
Priority
Status
Laptop for new marketing hire New
Hardware
High
Pending
Access to Salesforce
Access
Medium
Pending
VPN not connecting
Network
High
Approved
Additional Figma seat
Software
Low
In progress
Replace faulty monitor
Hardware
Medium
Pending
Create shared inbox for support
Operations
Medium
In progress
Password reset for finance system
Access
High
Completed
Setup Slack channel for new project
Collaboration
Low
In progress
Company car request for sales manager
Operations
Low
Rejected
Printer not working in office
Hardware
High
Approved
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